Fit perfectly
Terms of service
CONTENTS
General Order and Agreement Personal Data Prices and Product Information Discounts and Offers Payment Delivery Right of Withdrawal and Returns Exchanges Fair Use Policy Complaints Disputes About These Terms Company Information
Everything that applies when you shop with us – from ordering and payment to delivery, returns and complaints.
Effective from 2024-02-16 · Last updated 2025-05-02
14 days
right of withdrawal from delivery
right of withdrawal from delivery
1–5 days
normal delivery time (business days)
normal delivery time (business days)
SEK 59
return fee, deducted from your refund
return fee, deducted from your refund
3 years
to file a complaint about a defect
to file a complaint about a defect
01
General
These Terms of Service (the “Terms”) apply when you, as a consumer, make a purchase at bubbleruum.com and its related websites (the “Website”). When you shop on the Website, an agreement is entered into between you and New Bubbleroom Sweden AB, company registration number 556699-9214, Box 922, 501 10 Borås, Sweden (“Bubbleroom”, “we”, “us”).
02
Order and Agreement
You accept these Terms when you place an order on the Website.
Once your order is completed, we automatically send an order confirmation acknowledging that we have received your purchase. However, a binding agreement is only formed when we send a delivery confirmation to the email address you provided at checkout.
We reserve the right to cancel or decline your order if incorrect information was provided at checkout, if we suspect an attempt at fraud, or if the product you ordered is out of stock. In such cases, we will notify you as soon as possible.
03
Personal Data
Bubbleroom is the data controller and is responsible for processing your personal data when you visit the Website and make purchases with us. Full details about how we manage your personal data, your rights, and how you can exercise them are available in our Privacy Policy.
04
Prices and Product Information
Prices displayed on the Website include VAT. At the time of payment, Bubbleroom may round the total amount to the nearest whole number. Shipping and payment fees are not included in the product prices and are added separately, unless otherwise clearly stated on the Website.
We always aim to present our products as accurately as possible, including colour and sizing. Product images are for illustrative purposes only, and we cannot guarantee that they exactly match the product’s appearance. Colour may vary depending on your device or screen. Garment measurements are approximate and intended as a guide to help you find your best fit.
If a product’s price or information on the Website is incorrect and you knew, or reasonably should have known, this, the incorrect price or information will not apply to the purchase. In such cases, we will contact you as soon as possible.
05
Discounts and Offers
To use a discount code, you must be logged in to your Bubbleroom account. Discount codes must be entered exactly as shown. The price is adjusted according to the discount linked to the code. The validity period and applicable terms are provided together with the code.
Discounts and bonuses apply to a single purchase only and cannot be transferred to exchanges or future orders. The same applies to limited-time offers, where the discounted price is only valid on a specific date or during a specific period.
If your discount is not applied correctly at checkout, please contact us before completing your order. Discount codes cannot be combined.
06
Payment
You can pay for your purchase at Bubbleroom using the payment methods below.
Swish
We offer Swish payments via Avarda. If you are connected to Swish, the payment is deducted directly from your bank account. Open the Swish app on your mobile device and approve the payment with Mobile BankID to complete your purchase.
Card Payment
Bubbleroom uses a payment gateway provided by Avarda, which is responsible for ensuring full security when you use its payment service. During the purchase, your information is encrypted so that no unauthorised party can access it.
You can pay with Visa or Mastercard. Bubbleroom does not charge any additional fee for this payment method. When paying by debit or credit card, our price guarantee applies to deliveries within Sweden.
For card payments, the amount is charged to your card immediately when you complete your purchase. If you are awaiting a refund, it may take 2–5 banking days for the amount to reach your card after Bubbleroom has fully processed the case. This allows all parties involved, including the bank, to complete the transaction.
Bubbleroom Invoice
The invoice is sent to your email the day after your purchase. The full purchase amount, including shipping costs and an administration fee, must be paid.
When paying by invoice, a standard credit check is carried out, which may involve obtaining a credit report. A copy of the credit report will be sent to you. Purchases made by invoice are delivered only to your registered address.
With Bubbleroom Invoice you can:
- try your items at home first and pay later
- get up to 50 days interest-free
- pay with no setup fee.
Fees:
- administration fee (currently SEK 29)
- reminder fee in case of late payment (currently SEK 60).
You may also choose to pay in instalments over a longer period by switching to a Bubbleroom Account. If payment is not received on time, a reminder fee will be added. Bubbleroom reserves the right to change the reminder fee during the agreement period. If payment is still not received despite reminders, the debt will be transferred to a Bubbleroom Account.
For full terms and conditions, click here.
Bubbleroom Account
You can split your payment over a longer period, up to 36 months. All purchases made during the period are collected on a monthly statement sent to you by email.
When paying via a Bubbleroom Account, a standard credit check is carried out, which may involve obtaining a credit report. A copy of the credit report will be sent to you by post. Purchases made through an account are delivered only to your registered address.
The account holder is responsible for paying for completed purchases as well as interest, fees and other costs charged to the account. When using the credit, the account holder undertakes to pay at least the minimum amount specified each month. The minimum amount is calculated so that the credit used is repaid within the number of months stated in the application, but is never less than SEK 70 per month.
For full terms and conditions, click here.
07
Delivery
Your order is delivered using the delivery option you select at checkout. A shipping fee applies based on the delivery method you choose. Information about available options is provided on the Website and at checkout. Delivery options may change over time – you can find the current options here.
Delivery Time
The estimated delivery time is stated on the Website and in your delivery confirmation, and may vary depending on the delivery option you choose. We normally deliver within 1–5 business days from the date the order is placed, depending on the selected delivery method.
We always aim to deliver your order within the estimated number of business days stated on the Website and in your delivery confirmation. Please note that delivery times may vary depending on where you live, the delivery option selected, and the time of year the order is placed.
Delivery Method
Once your order has been dispatched from our warehouse, you will receive a delivery confirmation by email with shipping information and a tracking link so you can follow your shipment.
The delivery method depends on the option you selected at checkout, such as home delivery or delivery to a pickup point.
Shipments delivered to a pickup point are held for seven (7) calendar days from the date of arrival. If not collected within this period, the shipment is returned to the sender. You are responsible for any costs incurred due to uncollected shipments, in accordance with our return policy.
You will be notified by email or SMS, depending on the contact details you provided and local procedures. For delivery methods that require identity verification, a valid form of ID must be presented upon collection.
Delivery methods and times may vary based on geographic location and other external factors. We reserve the right to adjust the delivery method if necessary due to circumstances beyond our control.
Full information about our delivery options and applicable terms can be found here.
Uncollected Packages
If you do not collect your package from the pickup point within the stated number of days, we charge a fee to cover the additional costs incurred in connection with your purchase. The current fee is SEK 99.
If you wish to exercise your right of withdrawal, please notify us first, as an uncollected package does not constitute valid use of the right of withdrawal. For more details, see section 8, Right of Withdrawal and Returns.
08
Right of Withdrawal and Returns
Return Policy
You have the right to return your purchase within 14 days, provided the item is unused, in its original condition and in its original packaging.
If you choose to use our return shipping label, a fee of SEK 59 will be deducted from your refund.
Exercising the Right of Withdrawal
You have the right to cancel your purchase within 14 days from the day you, or a person on your behalf, receive your order.
To cancel your purchase, register your return digitally and send the item(s) back to us. A fee of SEK 59 will be deducted from your refund. You can read more about the return process here.
If you choose not to use our return process, you must notify us of your decision to cancel your purchase before the 14-day withdrawal period ends. Please email your request to kundservice.se@bubbleroom.com. You may also use the Swedish Consumer Agency’s standard withdrawal form, which you can download here.
You must return the items within 14 days from the date you informed us of your decision to withdraw from the purchase. To ensure smooth handling, please include your name, address, and either your customer number or personal identity number.
RETURN ADDRESS
Bubbleroom
504 08 Borås
Sweden
Requirements for an Approved Return
To be eligible for a return, the product must be in its original and resalable condition. It must not have been used beyond what is necessary to establish its nature, characteristics and functioning, and it must not have been washed or otherwise altered. All original tags and any original packaging (such as shoe boxes, sunglasses cases, hangers and garment bags) must be included and in good condition.
For health or hygiene reasons, certain products cannot be returned once their seal has been broken. Where the right of withdrawal does not apply, this is clearly stated in connection with the product.
The item must be free from dirt, stains (including make-up and deodorant), pet hair and dust. It must also be free from strong odours such as perfume, smoke or sweat.
If the item cannot be restored to a resalable condition, we reserve the right to reject the return and send it back to you. In such cases, a return shipping and handling fee of SEK 59 applies. We will notify you before proceeding.
Depreciation Deduction
If a returned item does not meet the requirements for an approved return but can be restored to a resalable condition, we reserve the right to deduct a reasonable amount for depreciation or to charge a cleaning and handling fee.
This deduction or fee will be subtracted from your refund.
Refund
When you exercise your right of withdrawal, we will refund the full amount, including the cost of standard shipping, without undue delay and no later than 14 days after we have been informed of your decision to cancel the order.
However, we reserve the right to withhold the refund until we have received the returned items or you have provided proof of return.
The refund will be issued using the same payment method you used for your purchase. No additional fees apply.
As the customer, you are responsible for the return shipping cost when exercising your right of withdrawal. The return fee is currently SEK 59 and is automatically deducted from your refund.
If you ordered multiple items but return only part of the order, the original shipping fee will not be refunded, as it is a fixed cost regardless of the number of items ordered.
09
Exchanges
To exchange an item, return the product and place a new order.
We offer free returns if you place a new order within 24 hours. Please note that a new shipping fee applies if your new order is below the free shipping threshold.
The refund for the returned item is processed as soon as we receive the return, and no later than within 14 days.
The refund is issued using the same payment method as your original order. Please allow 2–5 banking days for the refund to be completed after Bubbleroom has processed the return. This allows all parties, including the bank, to finalise the transaction.
10
Fair Use Policy
Our Fair Use Policy is designed with care for the environment and to ensure that we can continue offering competitive prices and high-quality service to our customers. Because a very small number of customers place unusually large orders and then return most or all of the items, we reserve the right to decline to enter into new purchase agreements with such customers. In these cases, we may close your account and/or restrict your payment options if we detect systematic or suspicious buying behaviour – such as placing large orders with no apparent intention of keeping the items, or repeated misuse of our return process.
As always, a purchase agreement is only binding once we have sent a delivery confirmation to the email address provided at checkout. This policy only limits your ability to make new purchases and does not affect your rights relating to previously confirmed purchases.
We identify irregular buying patterns by reviewing objective factors such as order frequency, order value and return history. Our customer service team makes the final decision on whether future orders are accepted or declined. If your account has been suspended, you will be notified at checkout the next time you place an order. The suspension remains in effect for at least 36 months from your last completed purchase.
If you believe your account has been suspended in error, please contact us at kundservice.se@bubbleroom.com and we will review your case. For details on how Bubbleroom handles your personal data, please see our Privacy Policy.
11
Complaints
If your product is defective, you have the right to file a complaint within three years from the date you received it. To report a faulty or damaged item, please register your case here. This should be done as soon as you discover the defect. A complaint submitted within two months of discovering the defect is always considered to have been filed in time.
Once we have received the item and confirmed that the complaint is valid, we will compensate you in accordance with applicable law.
This means the defect will either be repaired or the faulty item replaced with a new one. If neither option is possible, you are entitled to a price reduction or to cancel the purchase, in line with your statutory rights.
You may also be entitled to compensation for any damage caused by the defect, in accordance with applicable legislation. We reserve the right to reject the complaint if the product is found not to be defective under applicable law. For approved complaints, Bubbleroom covers the return shipping cost.
If a refund is issued, it will be made using the same payment method as your original purchase. Please allow 2–5 banking days for the refund to appear after Bubbleroom has fully processed the return. This allows all parties, including the bank, to complete the transaction.
12
Disputes
Bubbleroom always strives for the highest level of customer satisfaction. If we are unable to reach a resolution you are satisfied with, you can refer the matter to the National Board for Consumer Disputes (ARN). We always follow their recommendations.
You can reach ARN at www.arn.se. Postal address: Box 174, 101 23 Stockholm, Sweden.
13
About These Terms
These Terms shall be interpreted and applied in accordance with applicable law. We reserve the right to amend these Terms, but the version you accepted at the time of your purchase always applies to that specific order. Any changes are published on the Website, and the updated Terms apply to new purchases made after you have accepted them.