Refund policy

Last updated: 2026-06-04

Returns at Bubbleroom – In Short

• You have a 14-day right of return from the date you receive your order.
• A return fee of SEK 59 applies to all returns.
• We currently do not offer direct exchanges.
• Refunds are always made using the same payment method that was used for the purchase.
• Refunds are normally visible within 2–5 banking days after the return has been processed.
• Sale items are subject to the same return policy as regular-priced products.

Frequently Asked Questions About Returns

How do I make a return?

1. Register your return

In order for us to receive your return, you must first register it online via My Pages or through our returns page.

Once the registration is complete, you will receive instructions on how to send the item back.

2. Pack the item

The product must be in unchanged condition with all labels and hangtags attached.

You may use the original packaging or another suitable box or bag.

3. Send back the return

PostNord
Show the QR code you receive after registration to your PostNord service point and they will print the return label.

Instabox
You will receive an SMS with a booking link and a code for dropping off the package in an Instabox locker.

Earlybird
You will receive instructions via SMS and leave the package outside your door or mailbox for collection.

Budbee
Returns for Budbee deliveries are handled through PostNord.

Important

Always keep your drop-off receipt until the return has been processed.

How long do I have to return an item?

You have 14 days to return an item from the date you received your order.

What does it cost to make a return?

A return fee of SEK 59 applies to all returns.

You can find current fees on our Delivery and Return Terms page.

When will I receive my refund?

Once we have received and approved your return, the refund will be made using the same payment method that was used for the purchase.

The refund is normally visible within 2–5 banking days after the return has been processed.

Will I get the shipping cost refunded?

If you return your entire order, the cost of standard shipping will be refunded.

If you selected a more expensive delivery option, such as express delivery, only an amount corresponding to standard shipping will be refunded.

The return fee will still be deducted from the refund amount.

Have you received my return?

Returns are normally processed within 1–2 weeks from the date they arrive at our warehouse.

If more than 3 weeks have passed without any update, you are welcome to contact customer service.

Exchanges

Can I exchange for a different size or product?

We currently do not offer direct exchanges.

If you would like a different size or product, you will need to place a new order and return the original item.

Free return when placing a new order

If you register your return with the return reason “New order within 24 hours” and place a new order within 24 hours, we will waive the return fee.

What happens to my discount when exchanging a size?

If you order the same item in a different size, we will help you receive the same discount on the new order.

Please contact customer service with your new order number and we will assist you.

Things to Consider When Returning an Item

Which products cannot be returned?

Products returned must be in unchanged condition.

For underwear, swimwear, and other products with hygiene seals, the seal must remain unbroken.

Bags must be returned together with any dust bag, and dresses with their accompanying protective garment cover.

Can I return sale items?

Yes, sale items have the same return rights as products sold at regular price.

Can I return multiple orders in the same package?

Yes, that is fine.

Please remember to register each order as a separate return before sending the package.

Do I have to use the original packaging?

No.

You may use another suitable box or bag if the original packaging is unavailable.

Please ensure the package is properly sealed, as you are responsible for the return until it reaches our warehouse.

What happens if I send the wrong package?

Please contact customer service as soon as possible and describe the contents in as much detail as possible.

We will gladly try to help locate the package, but we cannot take responsibility for items that have been sent to us by mistake.

Right of Withdrawal

What does the right of withdrawal mean?

You have the right to cancel your purchase within 14 days from the date you received the order.

To exercise your right of withdrawal, register your return online and send the product back within the withdrawal period.

Exceptions to the right of withdrawal

For health and hygiene reasons, the right of withdrawal does not apply to products where the seal has been broken.

Deduction for diminished value

If the product has been used more than necessary to examine its characteristics and functionality, a deduction for diminished value may be made from the refund amount.

Complaints

I have received a damaged or faulty item

Register a complaint via My Pages and select “Complaint” as the return reason.

Describe the issue and upload clear photos showing the problem.

We normally respond within 5 banking days.

My item broke after use

You have a 3-year right to make a complaint regarding original defects and manufacturing defects.

The right to make a complaint does not apply to normal wear and tear or damage caused by improper use.

Does it cost anything to make a complaint?

No.

If the complaint is approved, Bubbleroom will cover the return shipping cost.

I am not satisfied with how my complaint was handled

If we cannot reach an agreement, you may contact the Swedish National Board for Consumer Disputes (ARN).

Read more at www.arn.se.

You may also use the EU Online Dispute Resolution platform.

Return Address

Bubbleroom
Box 922
501 10 Borås